FAQs
Refund Policy:
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Due to the digital nature of The Guardian Health Guide toolkit modules and The Masterclass, all sales are final. Once the digital assets are accessed, downloaded, or viewed, they are considered "consumed," and we cannot offer a refund.
Why this policy exists: We provide high-value, proprietary medical navigation strategies that are delivered instantly upon purchase.
Exceptions: We want you to have a seamless experience. If you encounter a technical issue with your download link or accidentally make a duplicate purchase, please contact us at dreaton@guardianhealthguide.com within 7 days, and our support team will ensure you have the access you need.
Terms of Use:
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1. Educational Purposes Only; Not Medical Advice - The content provided in The Guardian Health Guide system (including but not limited to toolkits, videos, and guides) is for educational and informational purposes only. While the creator is a Board-Certified Physician, the information provided through this website and its products does not constitute medical advice, diagnosis, or treatment.
2. No Physician-Patient Relationship - Your use of this website and purchase of any product does not create a physician-patient relationship between you and Dr. Kurtis Eaton or Graduate Grove Properties, LLC, d.b.a “The Guardian Health Guide”. This system is designed to teach you how to advocate within the existing healthcare system, not to provide direct clinical care for your loved one.
3. Professional Consultation Recommended - Always seek the advice of your primary care physician, specialist or other qualified health provider with any questions regarding a medical condition. Never disregard professional medical advice or delay seeking it because of something you have read in this system.
4. Limitation of Liability - Graduate Grove Properties, LLC, d.b.a. “The Guardian Health Guide” and its officers/employees shall not be held liable for any decisions made or actions taken by the user based on the informational content of this product. The user assumes all risk for the application of the strategies provided.
5. Intellectual Property - All materials are the proprietary property of Graduate Grove Properties, LLC, d.b.a. “The Guardian Health Guide”. Purchase grants you a single-user license for personal use only. Redistribution or posting the content online by any means whatever or resale of these materials is strictly prohibited.
What makes you different?
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Our advice is not simply theory: it’s born of many years of experiences“in the trenches”. The same issues/problems/concerns you face regarding your loved one’s medical care are the ones we face every day, and our strategies to mitigate those risks are proven effective.
How can I contact you?
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You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day. Email at dreaton@guardianhealthguide.com.